WHO WE ARE
Destination Toledo Convention and Visitors Bureau, a not-for-profit enterprise, is the official Destination Marketing Organization (DMO) for Lucas County and the greater Toledo region. Staffed with an enthusiastic team of Toledo experts, Destination Toledo’s core mission is to attract meeting, convention, and tourism business to the greater Toledo area.
POSITION SUMMARY
Destination Toledo is seeking a full-time Relationship Manager in the Toledo area to join our team. This person will report directly to the Director of Group Sales and Relationship Management. We believe successful sales teams are quick to connect while building and creating relationships with customers and each other. The ability to develop effective and long-term relationships with group and key industry leaders is paramount to the Relationship Manager position. Some examples include - but are not limited to – group travel leaders, key attractions, our hotel partners, national and statewide associations, top employers, and visitors to the region.
The ideal candidates will be outgoing, people-oriented, and persuasive. Candidates will have the ability to drive sales from prospecting to closing and build relationships through account servicing and follow-up. The position requires high energy, attention to detail, and a positive response to pressure. The Relationship Manager is a strategic salesperson who serves as an ambassador of tourism for Lucas County and the Toledo region. Reliable transportation with the ability and willingness to travel is required.
RESPONSIBILITIES
• Prospect for new group-related business, utilizing our Customer Relationship Management (CRM) system, internet, telephone contacts, trade shows, referrals, and industry organizations.
• Respond to Requests for Proposals (RFP), qualify leads, and deliver to partners utilizing our CRM system.
• Join membership organizations applicable to target markets. Attend meetings to strengthen existing relationships, network, and prospect for new business opportunities.
• Actively manage the sales process through the use of our CRM system.
• Prepare custom bid packets and deliver sales presentations to clients
• Deliver first-rate customer service by maintaining contact with the client throughout the entire process: sales, services, events, and follow-up. Ensure their satisfaction and aim for repeat business.
• Know the competition and how to sell against cities competing with the Toledo region.
• Develop a strong working knowledge and build great relationships with all hotels, attractions and services in our region.
• Foster a close working relationship with our local partners.
• Meet or exceed personal sales goals and collaborate with other members of the sales team to achieve departmental sales goals.
QUALIFICATIONS & SKILLS
• Bachelor’s degree or equivalent sales experience
• Thorough working knowledge of Microsoft Office
• Willingness and availability to travel
• Access to reliable transportation with the ability to conduct regular outside sales calls
• Possession of a valid Driver’s License
• Strong Emotional Intelligence (EQ)
• Ability to sell (lead development, execution of sales plans, sales skills)
• Exceptional customer service skills
• Excellent verbal and written communication skills in the English language
• Public speaking and presentation skills
• Detail oriented
• Knowledge of the hospitality industry and hotel sales is a plus
Destination Toledo is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To apply, please submit a cover letter and resume to careers@visittoledo.org
Please include the position you are applying for in the subject line of your email.
